Terms & Conditions
for CloudVeo Solutions LLC
Effective Date: 12/17/2024
Welcome to CloudVeo Solutions LLC. These Terms & Conditions (“Terms”) govern your use of our services and website, including all associated products, tools, and solutions provided by CloudVeo Solutions LLC (“we,” “us,” or “our”). By accessing or using our services, you agree to comply with and be bound by these Terms
Services Provided
CloudVeo Solutions LLC offers a range of IT services, including but not limited to:
- Office 365 Solutions
- Managed IT Services
- IT Consulting and Advisory
- Web Development
- Hardware & Software Support
- Networking Solutions
- Storage Solutions
The specific scope of services will be detailed in individual project agreements, proposals, or contracts.
Client Responsibilities
- Provide necessary access, resources, and cooperation to allow CloudVeo Solutions LLC to deliver services effectively.
- Ensure all information provided is accurate, complete, and up to date.
- Maintain appropriate backups of all critical business data.
- Comply with all relevant local, state, and federal laws in using our services.
Payment Terms
- Clients agree to pay fees as specified in the proposal, contract, or invoice.
- Payments must be made within the stated period (e.g., 5-7 days) after invoicing.
- Late payments may incur penalties, including interest at 1.5% per month or the maximum allowed by law.
- All prices are exclusive of applicable taxes unless stated otherwise
Cancellations & Refunds
- Clients may cancel services by providing written notice.
- Refunds are only available if cancellation occurs before project initiation. Once services have commenced, no refunds will be issued unless otherwise agreed upon.
- Recurring services (e.g., Managed IT) require a 30-day written notice for cancellation.
Service Availability & Downtime
- While we strive to ensure uninterrupted services, we cannot guarantee 100% uptime due to maintenance, system updates, or unforeseen issues.
- Clients will be notified in advance of any scheduled maintenance or downtime.
Data Security & Privacy
- CloudVeo Solutions LLC implements appropriate measures to protect client data and systems.
- Clients acknowledge that they are responsible for their data backups unless specified otherwise.
- We adhere to privacy regulations and will not share or sell your data to third parties without consent.
Intellectual Property
- All intellectual property, including software, tools, and content developed by CloudVeo Solutions LLC, remains the property of the company unless explicitly transferred in writing.
- Clients are granted a non-exclusive license to use deliverables upon full payment.
Limitation of Liability
- CloudVeo Solutions LLC is not liable for indirect, incidental, or consequential damages arising from service usage, including but not limited to data loss, downtime, or business interruptions.
- Our total liability under any agreement is limited to the total fees paid by the client for the specific service during the prior 6 months.
Termination
- We reserve the right to terminate services if a client breaches these Terms or fails to make timely payments.
- Upon termination, all outstanding invoices become due immediately.
Confidentiality
- Both parties agree to maintain the confidentiality of all sensitive or proprietary information exchanged during the course of services.
Amendments
- CloudVeo Solutions LLC reserves the right to update or modify these Terms at any time. Clients will be notified of changes, and continued use of our services constitutes acceptance of the revised Terms.
Governing Law
- These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
Contact Us
If you have questions about these Terms or need further clarification, please contact us at:
CloudVeo Solutions LLC
1-248-313-8251
info@cloudveo.io